HUDSPETH MEDIA - Refund Policy

Refund Policy

Last Updated: 11-06-2024

At Hudspeth Media, we are committed to providing high-quality media services that meet our clients’ needs and expectations. This Refund Policy outlines the terms under which refunds may be issued for services provided through our website, www.hudspethmedia.com (“Site”). By using our services, you agree to the terms outlined in this policy.

1. Service Satisfaction

We aim to ensure that all of our clients are satisfied with the services we provide. If you have any questions or concerns about a service, please contact us directly at [email protected] so we can address your concerns.

2. Eligibility for Refunds

Due to the nature of our services, refunds are issued only in specific circumstances, as outlined below. We do not offer refunds for completed services except in cases where we determine that a refund is warranted based on our sole discretion.

Refund Eligibility Conditions:

Project Cancellations: If you decide to cancel a project before work has begun, you may be eligible for a full or partial refund, depending on the specific service and any upfront work completed.

Dissatisfaction with Initial Work: If you are dissatisfied with the initial work provided, we encourage you to reach out to discuss adjustments. If you remain unsatisfied after our attempts to resolve the issue, we may offer a partial refund, depending on the work completed.

Non-Delivery of Service: If we are unable to deliver the agreed-upon service, we will issue a full refund.

3. Non-Refundable Services

Certain services may be non-refundable, particularly where work has already been completed or substantial progress has been made. Non-refundable services include, but are not limited to:

Completed video editing, audio mixing, or digital marketing projects.

Customized website design and development work that has been delivered.

Any services for which significant work has been completed based on the client’s specifications.

4. Refund Process

To request a refund, please contact us at [email protected] with the following details:

Your full name and contact information.

The service(s) for which you are requesting a refund.

The reason for your refund request, including any relevant details.

We will review your request and respond within 5-7 business days. If a refund is approved, please allow an additional 7-10 business days for the funds to be returned to your original payment method.

5. Changes to This Refund Policy

Hudspeth Media reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy regularly. Continued use of our services following any changes constitutes acceptance of the updated Refund Policy.